Last updated: 9 October 2026
1. Who we are
This Privacy Policy explains how Merchentus India Exim International LLP ("Merchentus India", "we", "us") collects, uses and protects personal information when you visit www.merchentusindia.com or contact us. Our address is Flat A, 1st Floor, Kunja Villa, 835 Madurdaha, Hossainpur, Kolkata 700107, West Bengal, India.
2. Information we collect
We collect only what we need to respond to you and run the website:
- Contact details you send us, such as your name, company, email address, phone number and the content of your message or enquiry.
- Business correspondence about quotations, demonstrations, licences, orders and supply.
- Basic technical data that web servers record automatically, such as IP address, browser type, pages visited and date and time of access.
3. How we use your information
- To reply to enquiries and provide demonstrations, quotations, licences, products and services.
- To process orders, invoices and payments, and to meet legal, tax and export-import record-keeping duties.
- To keep the website secure and to understand which pages are useful so we can improve them.
- To send you information about our tools and services only where you have asked for it or consented to it. You can ask us to stop at any time.
4. Legal basis and consent
We handle personal data in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, as applicable. We rely on your consent when you contact us or share information, and on legitimate business and legal purposes such as contract performance, accounting and compliance.
5. Sharing of information
We do not sell your personal information. We may share it only with service providers who help us run the website, email, hosting, payment or shipping, with professional advisers, and with government or regulatory bodies where the law requires. Such parties are expected to protect your information.
6. Third-party services and cookies
This website embeds videos from YouTube and may use fonts, maps, chat and similar services supplied by third parties. These services may set their own cookies or collect technical data under their own privacy policies. You can control cookies through your browser settings. Links to other websites, such as the website of Dos Santos International, are outside our control and we are not responsible for their content or privacy practices.
7. Payments
Payments to Merchentus India are made by bank transfer to the company's current account or through the payment QR code that we share with you in writing. We do not ask for card numbers, passwords or OTPs on this website, and we do not store your banking credentials. Please confirm the account details with us before you pay.
8. Retention and security
We keep personal information only as long as needed for the purposes above or as the law requires. We use reasonable technical and organisational measures to protect it, but no method of transmission over the internet is completely secure.
9. Your rights
You may ask us to tell you what personal information we hold about you, to correct or update it, to erase it where the law allows, or to withdraw consent. Write to us at the contact details below and we will respond within a reasonable time.
10. Children
This website is intended for business users. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
12. Contact and grievances
Merchentus India Exim International LLP
Flat A, 1st Floor, Kunja Villa, 835 Madurdaha, Hossainpur, Kolkata 700107, West Bengal, India
Email: info@merchentusindia.com
Phone: +91 86970 02292
Looking for jute and leather-blend bags for personal or retail use? Visit our online store.
Buy jute bags online at merchentusindia.net